These Terms are between you (or your organisation) and REKO Technologies Pte. Ltd. (UEN 202624573G), a private company incorporated in Singapore ("REKO", "we"). They govern your use of reko.so and the REKO platform.
1. Acceptance
By accessing reko.so, requesting a demo, or using the REKO platform, you accept these Terms of Service. If you do not accept them, do not use the service.
2. Eligibility
You may use REKO only if:
- You are at least 18 years old.
- You have authority to bind your organisation to these Terms.
- You are not located in a jurisdiction where REKO is prohibited.
- You are not on any sanctions list.
3. The service
REKO provides:
- A website at reko.so with information about the platform.
- The REKO platform at app.reko.so (the "Platform").
- Support via WhatsApp, email and scheduled calls.
- Onboarding services per the applicable tier.
Specific features are described on reko.so. We may update, modify or discontinue features with reasonable notice.
4. Fees
Subscription fees are the rates published at reko.so at the time you subscribe, or as set out in your subscription agreement if you have one. Pricing scales with the number of outlets. All prices are in USD.
Founding cohort. Members of the founding cohort keep the rate agreed at signup for the full agreed term. The cohort closes when it reaches 50 groups, or when REKO exits founding phase, whichever happens first.
5. Founding-cohort programme
If you join REKO as part of the founding cohort:
- You commit to the obligations set out in your subscription agreement.
- You agree to take part in the feedback cadence, and in the reference or case-study commitment recorded in that agreement.
- You grant REKO a limited, non-exclusive, royalty-free licence to use your organisation's name and logo on reko.so and in marketing materials, subject to mutual approval of specific uses.
- You retain all ownership of your data, brand and intellectual property.
- REKO retains all ownership of the Platform, the software, and any aggregated or anonymised insights derived from platform usage.
6. Payment terms
- Subscription fees are billed monthly or annually at your choice (annual discount: 17%).
- Payment methods: bank transfer, and local payment rails as activated.
- Founding cohort: invoice-based at lock pricing for the full term.
- Late payment: 30-day grace period, then service suspension.
- Currency: USD primary; SGD and KHR available for Singapore and Cambodia entities respectively.
7. Your data
You own your data. We process it on your behalf in accordance with our Privacy Policy and the Data Processing Agreement executed with you.
You may export your data at any time in standard formats (CSV, JSON). On termination we return your data on request and delete it from our systems within 30 days, subject to legal retention requirements.
8. Acceptable use
You may not:
- Use REKO to violate applicable laws.
- Reverse engineer, decompile, or attempt to extract the source code of the Platform.
- Resell, sublicense or commercially redistribute access to REKO without our written consent.
- Use REKO to send spam or unauthorised commercial communications.
- Attempt to circumvent security measures or access other tenants' data.
- Use REKO in any way that disrupts the service for other users.
Violation may result in service suspension or termination, in addition to any legal remedies available to REKO.
9. Service availability
We aim to keep the Platform available and to announce scheduled maintenance in advance. Any specific availability commitment, and any remedy for failing to meet it, is set out in your subscription agreement and applies only if that agreement says so.
10. Confidentiality
Both parties agree to keep confidential any non-public information shared in the course of the engagement, including pricing details, technical architecture, product roadmap, customer lists, and the content of any feedback or case-study discussions. Confidentiality survives termination for three years.
11. Intellectual property
- REKO retains all rights to the Platform, software, documentation, branding and any improvements to them.
- You retain all rights to your data, your brand, and any data you input to the Platform.
- REKO is granted a limited licence to process your data per the Data Processing Agreement, and to use aggregated or anonymised insights for platform improvement and benchmarking, with no individual customer identifiable.
12. Limitation of liability
To the maximum extent permitted by law:
- REKO is not liable for indirect, consequential, special or incidental damages.
- REKO's total liability under these Terms is capped at the fees you paid in the 12 months preceding the claim.
- Nothing in this section limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be limited by law.
13. Indemnification
You agree to indemnify REKO against claims arising from your misuse of the service, your violation of applicable law, or your infringement of third-party rights through your use of REKO.
REKO agrees to defend you against third-party claims that the Platform infringes intellectual property rights, subject to standard exclusions: no liability for claims arising from your modifications, your data, or your combination of REKO with third-party tools we did not authorise.
14. Termination
- By you: with 30 days' written notice. If you are within a lock period, early termination forfeits the lock rate, and we may charge the difference between the amounts paid and the rate published at reko.so for the period used.
- By us: for cause — material breach of these Terms, non-payment after the grace period, sanctions exposure, or violation of acceptable use — with reasonable notice and an opportunity to cure where applicable.
- On termination: access to the Platform ends and we return your data on request. Sections 7, 10, 11, 12, 13 and 15 survive.
15. Governing law and disputes
These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Disputes are resolved through:
- Good-faith negotiation, with a 30-day cooling-off period.
- Mediation in Singapore via the Singapore International Mediation Centre (SIMC).
- Arbitration under the SIAC rules, Singapore seat, English language, single arbitrator.
- The courts of Singapore have exclusive jurisdiction for any matters not arbitrable.
16. Changes to these Terms
We may update these Terms. Material changes are notified by email if you have an account, and by banner on reko.so, with at least 30 days' notice. Continued use after the effective date constitutes acceptance. If you do not accept, your remedy is to terminate under section 14.
17. Contact
REKO Technologies Pte. Ltd. · UEN 202624573G · Singapore
18. Status of this document
This is an interim version, published so that the commitments we ask you to accept are visible to you. A full legal review is scheduled, and any resulting changes will be published under a new version number with notice under section 16.